Mr Enrique , who is the first customer I deal with after working in this company , he is a dealer on paraffin wax. When we first communicated , he told me that he began to import from China because his local supplier was in trouble with funds and not able to supply him stably .Mr Enrique is a gentleman who speaks English very well. At the very beginning, i called him almost every night, his voice was nice and pronounced well .During the communication, he precisely expressed his needs and requirements and in this way we can give him exact reply . For his order ,it required some specially made labels, we have to do it for him manually .for the whole process , he got a good feedback for progress of the order such as the production ,the shipping time ,the label and also the documents confirmation. Besides the order, he always gets my fast response when he need ,such the price and the shipping date and the document he needs . so during our talking ,he repeated tell me that our company is a trustworthy supplier and i am a professional sales . when he told me for this , I am really happy and proud . For the next orders，though he is looking for better price all the time ,he will send us the price other suppliers offered and consulted us about the price situation whether it is true or weather we can meet it .At the same time ,we will give him the true feedback we know for the market .If we can do ,we will try our best to support him, if we can not do , we will let him know and provide the advice .If he wants to try the other supplier , he will let us know first . thus ,both of us do not worry about the order . Through the communication and cooperation with him, I know that being honest and trustworthy to a customer is quite important ,especially for the long term cooperation .